Student Complaints and Appeals
REMIT: This ARC Practitioner Group has been established to represent the views of the HE sector on all issues relating to student complaints and appeals. The Group will advise members on latest developments, provide a forum for debate, disseminate good practice and seek to influence and lead debate on these issues across the sector.
The Practitioner Group has produced guidance on best practice on managing academic appeals, and on managing extenuating circumstances. A copy can be found in the Resources section on the right hand side of this page or below.
Two task groups of the Group are currently working (with contributions from the NUS, OIA, and QAA) on producing similar guidance on complaints and appeals in the context of postgraduate research, and complaints and appeals in the context of collaborative provision.
The Group is working on the identification of examples of good practice to be made available to the sector, and on how a consistent approach for recording information on complaints and appeals can be developed which would allow the production of comparable statistics.